Privacy & POPIA
Muscle Water Pumps (registered company 2015/282622/07) respects your privacy. This notice explains how we handle personal information sent to us through this website, in line with the Protection of Personal Information Act, 2013 (POPIA).
What we collect
When you request a quote we collect what you enter: your name, phone number, area / farm / suburb, the service you need and your job description. If you send us a photo, you send it to us yourself on WhatsApp.
Why we use it
Only to contact you about your request, prepare a quote and do the work you ask for. We do not sell or share your information for marketing.
Where it is stored
Quote requests are stored securely with our website database provider (Supabase) and hosting provider (Vercel), which may process data outside South Africa under appropriate safeguards. WhatsApp messages are handled by WhatsApp (Meta). We keep quote requests only as long as we need them for your job and our records.
Your rights
You may ask us to see, correct or delete your personal information, or object to us using it. You may also lodge a complaint with the Information Regulator (inforegulator.org.za).
Contact / Information Officer
For any privacy request, contact our Information Officer at Muscle Water Pumps on 082 520 8421 (call or WhatsApp).